Assistant Office Manager - HVAC

***PLEASE DO NOT APPLY IF YOU DO NOT HAVE VA EXPERIENCE IN HVAC, ROOFING, PLUMBING, SOLAR, OR ELECTRICAL COMPANIES.***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey's diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.

About the Position:

We're seeking a detail-oriented Process Support Executive to provide remote support to our US-based HVAC office managers. The ideal candidate will execute administrative tasks, manage documentation, and assist with customer service functions for small HVAC businesses across the United States, allowing our office managers to focus on higher-level strategic support.

Responsibilities:

Create and process invoices for HVAC services and equipment

Prepare and submit equipment warranty registrations for customers

Complete and file rebate paperwork for energy-efficient installations

Create engaging social media content for HVAC businesses

Assist office managers with administrative tasks and documentation

Maintain accurate records and follow established procedures

Coordinate with U.S.-based office managers to ensure smooth workflow

Support customer service initiatives as needed

Requirements:

Excellent English communication skills: verbal, written, and reading is a MUST

Previous experience in administrative support is a MUST

Previous VA experience in any trade industry, such as HVAC, plumbing, solar, electrical, roofing, etc., is an ADVANTAGE

Previous experience filing rebates and permits for trade business is an ADVANTAGE

Experience with creating professional social media content

Proficiency with common office software and digital tools

Be tech-savvy and quick to learn new software platforms

Excellent attention to detail and organizational abilities

Ability to work independently, manage multiple priorities while maintaining accuracy, and committed to meeting deadlines

Be able to communicate professionally with US-based team members during US working hours

Enjoy administrative work and helping businesses grow

Basic understanding of HVAC industry terminology is an ADVANTAGE

Work Schedule:

This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week, following the US Time zone.