Assistant Manager, Performance Management

Job Description:

· Involves improving team performance, providing constructive market feedback, and exemplifying desired skills and work ethics with regional team.

· Work closely with team members to foster performance SOP and facilitate visit schedule of each team member.

· Take ownership of presenting summaries of performance analysis and performance reviews, providing actionable solutions and recommendations for business enhancements based on insightful data analysis.

· Collaborating closely with store managers and regional teams to devise effective action plans for addressing performance gaps and enhancing store performance.

· Serve as the primary point of contact for liaising with company partners and their workforce to provide technical support as needed.

· Ensuring seamless dissemination of information and updates related to business products, programs, campaigns, and other initiatives to all relevant stakeholders.

· Consolidating and summarizing feedback from customers and frontliners to gain valuable insights and inform strategic decision-making.

· Overseeing the collection of data for the performance management system, conducting analysis, and comparing data to identify trends and areas for improvement.

· Developing and maintaining a robust system for performance management, including gathering feedback on trade-in progress, understanding market trends, and identifying areas for business growth.

· Conducting training sessions on the latest campaigns and initiatives, preparing comprehensive training materials, and evaluating staff understanding and proficiency.

· Cultivating strong relationships with partners and their workforce by engaging them regularly, sharing updates on the latest campaigns and initiatives, and gathering insights into market trends and customer feedback.

· Providing support to business unit initiatives and projects, ensuring alignment with organizational goals and objectives.

· Undertaking additional ad-hoc duties as required by the Line Manager to support the overall success of the team and organization.

Job requirement:

· Diploma/ Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.

· At least 5 year(s) of relevant working experience is required for this position, preferably in Sales and Field force management.

· Experience in managing targets, forecast with proven achievements.

· Flexible weekend performance monitoring and new launch events.

· Excellent verbal and written communication skills in local language(s) and fluency in English are preferable.

· Ability to prioritize tasks, meet deadlines, and drive performance.

· Willingness to travel as required and adapt to changing work schedules.

Ability to analyze performance data and identify trends, patterns, and areas for improvement.