Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT
Client Management
Query resolution & managing and removing roadblocks which may impact the ability for associates Complete administrative tasks such as- attendance, leave regularization, schedule adherence, communication with people, One on One and any training or coaching required
Reporting IT Issues and keeping the stakeholders and Management Informed. Maintaining a downtime log with the incident number
Tracking daily incoming volume & Checking due date transactions against the capacity for the day/week/month
Qualifications:
Should be a graduate from any stream
Should have team handling experience of 1 to 2 years
Strong people Management & leadership skills
Excellent Communication skills both verbal and written
Details oriented – should be able to identify team performance trends and action accordingly
Performance management/ appraisal
Problem solving skills
Should be able to identify opportunities for Process Improvement
Comfortable with use of computers and MS office suite
Prior healthcare experience preferred
Proficiency with medical terminology preferred (not mandatory)
