Assistant Manager - Operations (Annuity/Life insurance experience)

Qualifications:

Preferred experience in Annuities, Life insurance, Group pension

Excellent communication skills

Bachelor's degree holder

Knowledge of Life insurance/Annuity /Group pension products is desired

Supervisory Experience and at least 2 years experience

Problem solving Good logical, analytical and problem-solving abilities

Job Description:

A key member of the WNS Operations teams responsible for training & developing a team of 10 15 team members to facilitate achievement of SLA

Take end to end responsibility of the process

There is also a key interface between AMs and team members to facilitate and implement process improvement ideas to improve efficiency

Successfully handle a team of 10-15 FTEs

Process training for new recruits

Ensure service delivery parameters are met

Feedback on errors in a timely manner

On time quality checks and error analysis

Query handling Respond to process related queries by the team and identify training needs

Ensure accurate and timely reports are sent to the DM on time

Drive various process improvement ideas to improve efficiency/productivity

Build domain knowledge by getting process trained and accredited

50% productive within 6 months from the date of joining the process

Drive ISMS/ISO policy awareness within the team and maintain necessary documents

Handle all the team related activities in the absence of DM

Should be able to handle process migration through remote/onsite training

#wearehiring