Assistant Manager - Finance Systems Support

POSITION SUMMARY:

Finance Systems Support (FSS) Assistant Manager reports directly to the Manager/Head of Finance Systems Support. The FSS Assistant Manager is accountable for the overall performance of the Finance Systems Support function, managing Team Leads and Specialists in the support, development, and continuous improvement of finance systems across the APAC region. The role sets the team's priorities and roadmap, owns system governance and controls, manages key stakeholders and vendors, and leads large-scale finance system initiatives.

This position requires strategic thinking, strong people management, and deep finance systems expertise. It works closely with APAC finance leadership, IT, and external partners to align systems with business needs. The role is critical in ensuring the reliability, compliance, and scalability of core finance systems, building a high-performing team, and positioning Business Services Manila as a trusted regional partner.

DUTIES & RESPONSIBILITIES:

The FSS Assistant Manager is primarily responsible for the overall management and performance of the Finance Systems Support function, which includes the following but not limited to:

• Function Leadership and Strategy: Define and execute the FSS roadmap and priorities, aligned with APAC finance and business services objectives.
• People Management: Manage Team Leads and Specialists; lead workforce planning, hiring, performance management, promotions, and succession planning for the function.
• Service Delivery and Performance: Own FSS service levels and KPIs; review team performance, address gaps, and report results to the Manager/Head of Finance Systems Support and stakeholders.
• System Governance and Controls: Own change and release management, access governance, and system controls; ensure compliance with internal controls, audit requirements, data security policies, and ISO standards.
• Lead Large-Scale Projects: Lead or sponsor major finance system implementations, upgrades, and migrations, including business cases, scope, timelines, resources, and risk management.
• Final Escalation Point: Serve as the final escalation point for critical system incidents and high-risk issues, coordinating resolution with IT and vendors.
• Stakeholder and Vendor Management: Partner with APAC finance leadership, IT, and business heads; manage vendor relationships, service agreements, and licensing.
• Automation and Digital Transformation: Set the direction for automation, reporting, and emerging technologies (eg Power Platform, AI) across finance processes.
• Audit and Risk Management: Lead responses to internal and external audits, track remediation actions, and manage system-related risks.
• Budget and Resource Management: Manage the function's resource plan and support budgeting for systems, tools, and projects.
• Continuous Improvement: Drive a culture of continuous improvement and knowledge sharing; approve and prioritize process improvement initiatives.

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Bachelor's degree in Finance and Accounting or Information Systems or equivalent; a postgraduate degree or relevant certification (eg CPA, ITIL, PMP) is an advantage
• At least 10 years of relevant finance system work experience, with strong exposure to Month End Close Tools, ERP Systems and areas of Accounts Payable, Accounts Receivable or General Ledger operating in Global Business Services (GBS) or Shared Service industry
• At least 3 years of people management experience, including managing team leads or supervisors
• Proven experience leading large-scale finance system implementations or transformation projects
• Strong knowledge of ITIL practices, change/incident/problem management (eg Service Now), and system controls and audit requirements
• Experience managing vendors, service agreements, and budgets
• Ability to learn in-house developed IT systems and vendor products independently and quickly
• Technological literate, learn continuously such as emerging industry standards, tools and applications (AI and Big Data)
• Excellent critical and creative thinking and problem-solving skills: ability to comprehend, analyse, and interpret business requirements
• Establish and maintain effective working relationships and interact with employees and stakeholders at all levels
• Strong comprehension and articulation, furnished in oral, written or diagram
• Deadline driven and ability to work effectively in a high growth and rapidly changing environment
• Ability to take initiative with a focus on continuous improvement
• Maintain objectivity and ensure guarding of financial information and confidential data
• Strategic thinking with the ability to translate business goals into system roadmaps
• Excellent leadership, coaching, and decision-making skills
• Strong executive communication and stakeholder influencing skills across the APAC region

OTHERS:

• Willingness to work in a hybrid work environment, with a minimum of three days in the office.
• Reports directly to the Manager/Head of Finance Systems Support.
• This position is a people manager role with Team Leads and Specialists reporting to it.

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