Assistant Manager, Cage & Count

JOB BRIEF

• The Assistant Manager, Cage & Count is responsible for the strict implementation of all Cage policies and procedures and efficient management of resources, inventory, and manpower in accordance with the business objectives and company's mission and values.

JOB RESPONSIBILITY

• Guest Experience: Address customer concerns promptly and professionally, providing personalized service to VIP and premium guests while upholding the company's customer service standards.
• Cage Operations: Oversee daily Cage operations, ensuring adequate cash and chip supplies, efficient transactions, and compliance with established policies and procedures.
• Productivity and Performance: Support Senior Cage Management in achieving business objectives, developing operational procedures, and ensuring timely and accurate reports.
• Financial Coordination and Compliance: Coordinate with Revenue and Finance on daily transactions, support player creditworthiness assessments, and ensure compliance with anti-money laundering policies and procedures.
• Staff Management and Development: Supervise Cage personnel, monitor performance, facilitate training, enforce disciplinary policies, and participate in staff appraisals and succession planning.
• Audit, Security, and Risk Management: Participate in audits, address findings, protect company assets, maintain workplace safety and cleanliness, and report incidents with appropriate corrective actions.
• Stakeholder Relations and Other Duties: Maintain constructive relationships with internal and external stakeholders, coordinate with relevant authorities such as PAGCOR, support Responsible Gaming initiatives, and perform other duties as assigned by management.

JOB QUALIFICATIONS

• At least two (2) years of Cage Management experience, preferably in an integrated resort (IR), locally or abroad.
• Preferably a graduate of any four-year college course or with equivalent work experience.