Assistant Manager, Business Operation
Job Description
Role and Responsibilities:
Cadence
- Owner of Business Opportunity Management and chair the weekly BO Day Meeting
- Provide Weekly Dashboard for review and analysis on team performance (Revenue, Sell-out/through, operation KPIs, etc.)
- Provide insight to HOD on business health and identify improvement area
SD
- Manage overall sales deduction operation and ensure accurate budget planning
- To coordinate and follow up with customers (with sales team) to liaise and follow up on invoices / documentation in order to complete the claims
- To liaise and follow up with Finance team on the claim process, progress, status in order to complete whole transaction / claims without delays
- To analyze the program effectiveness and work with Channel sales and PM on managing the program budget and timely accrual
Sales Force
- Responsible for B2B order processing and CRM tools administration (Salesforce.com)
- Salesforce.com Account Maintenances, eg. Account creation & assignment
- Collaborate with sales on updating Salesforce (CRM system) for B2B project pricing, BO stages & roll-out
B2B Operation
- Monitoring and process Purchase Order (PO) from customer and track the status
- Monitor and ensure timely delivery based on the customer PO
- Collaborate with logistic on delivery booking
- Collaborate with SCMs (cross BU) on forecasting and delivery planning (with sales team)
- Manage overall software/license processes; order processing, license key registration; issuing PO to HQ
- Manage Warranty registration; serial number validation and collaborate with CS team on issuing certificate
- Maintain Channel Inventory reports provided by Distributor and upload into system
Skills and Qualifications
- Degree holder with at least 5 years of experience in CRM/Analytics/Sales operation
- Strong with Microsoft Excel, possess excellent analytical skills and problem solving attitude
- Good organizational agility, command skills and interpersonal skill to work effectively across function and lines of business.
- Results-oriented and meticulous.
More Info
Job Type:
Industry:
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Key Skills
business opportunity management
dashboard reporting
program effectiveness analysis
purchase order monitoring
About Company
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of smartphones, TVs, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors, LED solutions and Internet of Things.
Skills:
Automation, Data Analytics, Forecasting, Management Reporting, Dashboard Development, Cost Optimization, Business Case Evaluations, Variance Analysis, KPI Analysis, Business Performance Analysis, Financial Planning, Budgeting, reporting systems, Pricing Reviews, Performance Management
Skills:
Building complex flows, Managing and building discovery processes, Dashboard design and reporting, ServiceNow platform, platform integration, Scripting in the ServiceNow platform
Skills:
Microsoft Access, Data Visualisation, SAS, Spss, Microsoft Excel, Stata, dashboard development, Reporting Solutions
Skills:
Team Management, Inventory Management, Office Administration, floral design, Customer service, Order processing
Skills:
vendor coordination , Uat, Dashboards, Programme Implementation, Microsoft Excel, digitalisation, system process implementation, Data Analysis, Powerpoint, process improvement, Stakeholder Management, procurement, Budget Tracking, Project Planning, Reporting, Resource Planning