Core purpose:
Own the overall profitable operation of the mall, ensuring strong tenant performance, customer satisfaction, safety, property upkeep, and compliance with company/government standards.
Key responsibilities
Building & Property Management:
- Maintain the mall's physical condition, facilities, safety, and security.
- Ensure compliance with government regulations and company standards.
- Drive improvements that increase the mall's value.
Tenant Relations:
- Build strong relationships with mall tenants.
- Address tenant concerns and ensure compliance with mall policies.
- Support tenant retention and satisfaction.
Tenant Sales Performance
- Monitor and improve tenant sales.
- Develop strategies to increase foot traffic and customer spending.
- Ensure mall operations support revenue and profitability targets.
Marketing
- Implement marketing initiatives that attract customers.
- Develop programs that encourage repeat visits and patronage.
- Support the mall's positioning and competitiveness.
Administrative Management
- Implement company policies, procedures, and operational standards.
- Manage day-to-day mall operations and administrative requirements.
Human Resources
- Lead and manage mall personnel.
- Ensure effective performance, communication, and compliance across teams.
Experience: A seasoned manager, not just someone with general property-management experience. The ideal candidate has a proven track record across several areas:
- Marketing & Sales
- Property Development
- Building Administration
- Customer Service
- Business Operations
- People/team management
Soft skills:
- Excellent communication
- Strong stakeholder/relationship management
- Ability to work with people at all organizational levels
- Commercial/business mindset
- Leadership and decision-making ability
Work location:Zamboanga**
