Assistant Learning and Development Manager

Assistant L&D Manager role at Potato Corner oversees the design, delivery, and quality of Operations and Leadership training programs, manages crew training and leadership tracks, conducts Training Needs Analysis (TNA), and enforces in-store training quality audits.

Key Responsibilities:

• Manage crew training programs (onboarding, product rollouts, systems implementation) and track completion rates.
• Design and facilitate leadership training tracks for operations personnel.
• Conduct TNA and coordinate training programs for Corporate Support Office functions.
• Implement training quality assurance audits, ensure material accuracy, and maintain version control.
• Establish trainer certification and Subject Matter Expert (SME) management programs.

Core Metrics: Crew training completion rates, leadership training effectiveness, CSO training timeliness, in-store audit compliance scores, material accuracy, and training satisfaction ratings.

Qualifications:

• 5 to 8 years of training and development experience with a supervisory background.
• Bachelor's Degree in Communications, HR, Psychology, Business Administration, Education, or a related field.
• Strong interpersonal skills, strong program management & design skills.