To ensure Front Office operation runs smoothly and the Goal of Total Guest Satisfaction is attained. To ensure efficient and courteous services to all guest, observance of Policies and Procedures and to increase Average Room Rate (ARR), Occupancy and Room Revenue.
Responsibilities
Operational Task
- To ensure the best FrontOffice personnel are selected and trained to their maximum potential.
- Promote HUMAN RESOURCES Development for all Front Office employees by Planning, Organizing, Directing /Motivating and by establishing effective controls on expenditures and performance.
- To ensure the services provided by all FO employees, meet or exceed established policies and procedures and to achieve the highest levels of guest satisfaction and comfort.
- To inspect guestrooms,public areas and Hotel vehicles to ensure orderliness and cleanliness standards are maintained.
- To stay well informed of any changes in the propertys policies and procedures, as well as to keep abreast with trends and technological innovations within the hospitality industry.
- To perform any other duties s assigned by the Management
Profit and Loss
- To control Room Sales and maximize revenues by effective Yield Management techniques.
- To prepare annual Budgets for the Front Office Department & regularly report status to the AGM.
- To implement all key-control procedures and participate in all matters relating to guestrooms safety and security.
Cashiering and Control
- To coordinate with Accounting Department on all Cashiering functions and Credit procedures concerning the Front Office.
- To ensure adherence to established accounting policies and procedures
Guest Room Control
- To have a thorough knowledge of room categories, rates, amenities, facilities and services of the property.
- To monitor room status and maintain clear lines of communication with the Housekeeping Dept. and all other departments within the property.
Perform other tasks requested or assigned by the Director of Operations and COO/ OIC- TMS.
Key Qualifications & Requirements
Education: Bachelors or Associate degree in Hospitality Management, Tourism, or Business Administration.
Experience: 13 years in front office operations, with previous experience as a Front Desk Supervisor or Senior Agent.
Technical Skills: Proficiency in PMS such as Optima, Microsoft Office , and basic accounting principles.
Key Competencies: Strong leadership, problem-solving, customer service, and organizational skills.
Language Skills: with strong communication skills (oral and written)
Work Schedule
- 6 days a week (Monday to Saturday- 8am to 5pm)
- Open for shifting of schedule (will depend on operational needs)
Compensation
- Basic pay + Performance Incentives every month upon date of hire
- Communication Allowance
- Duty Meal
- HMO with 2 dependents and Group Life Insurance upon regularization
- Company Leave Benefits (15 VL / 15 SL)
- Parking
- Others to be discussed
