Assistant Executive Housekeeper

Filinvest Hospitality Property: Quest Plus Conference Center, Manila (Alabang, Muntinlupa City)

Experience: 3 years of experience as a Housekeeping Supervisor or Housekeeping Manager in a hotel or resort setting.

Create exceptional experiences with Filinvest Hospitality. We are hiring a Assistant Executive Housekeeper with the following expertise:

SCOPE AND RESPONSIBILITIES:

• Prepare daily and shift reports for the Executive Housekeeper.
• Perform the duties of the Executive Housekeeper, Housekeeper, or Floor Supervisor during their absence when required.
• Assist in organizing work schedules, manpower deployment, and task assignments to maximize departmental efficiency.
• Support Housekeeping Supervisors in resolving operational concerns and guest-related issues.
• Ensure the highest standards of cleanliness, sanitation, presentation, and maintenance are consistently maintained throughout all guest and public areas.
• Ensure all employees comply with departmental policies, procedures, and housekeeping standards.
• Monitor adherence to company rules, regulations, and disciplinary policies.
• Conduct regular refresher training programs for housekeeping personnel.
• Review and monitor OPEX inventories and departmental supplies on a monthly basis.
• Maintain effective working relationships with other departments, particularly Front Office, Engineering, Security, and Food & Beverage.
• Handle guest complaints, service recovery concerns, and cases involving missing or damaged guest items.
• Ensure compliance with sanitation, hygiene, and workplace safety standards.
• Develop team members through coaching, counseling, and career development programs in preparation for future advancement opportunities.
• Participate in recruitment activities, including interviews, in coordination with Human Resources.
• Orient, onboard, and train newly hired housekeeping employees.
• Conduct employee meetings, coaching sessions, and performance discussions regularly.
• Analyze guest feedback regarding housekeeping quality, room cleanliness, and service efficiency and implement necessary improvements.
• Demonstrate flexibility, creativity, and initiative when dealing with special guest requirements and operational challenges.
• Complete employee performance evaluations and appraisal forms.
• Identify training needs and implement developmental programs for team members.
• Conduct probationary performance evaluations.
• Perform daily inspections of Public Areas, Guest Rooms, Back-of-House Areas, and Housekeeping Facilities
• Conduct spot checks of guestrooms to ensure housekeeping quality standards are achieved.
• Exercise sound expense management practices and ensure cost-control measures are observed within the department.
• Prepare manpower forecasts and staffing projections based on business trends, occupancy forecasts, and operational requirements.
• Conduct daily staff briefings and operational updates.
• Provide recommendations to the Executive Housekeeper regarding Capital Expenditures (CAPEX), Operating Supplies (OPEX), Equipment Requirements, and Departmental Purchases
• Forecast labor requirements based on occupancy levels and business volume to maximize productivity.
• Participate in Profit and Loss (P&L) reviews and assist in labor cost analysis during the absence of the Executive Housekeeper.
• Oversee Lost and Found procedures and ensure compliance with established company policies and documentation standards.
• Develop daily housekeeping work plans based on hotel occupancy forecasts and operational needs.
• Implement safety standards and conduct safety awareness training within the department.
• Perform other duties and responsibilities assigned by the Executive Housekeeper or Management.