Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Assistant Events & Operations Manager, Family Experience to join our Family Experience Team!

Key Responsibilities

Operations & Programme Management

Oversee the daily operations of buds by Shangri-La, Splash and Family Experience activities
Execute and supervise children's programmes, festive activities, events and recreational experiences
Ensure all facilities, activity areas, and equipment are maintained in a safe and operational condition
Monitor daily operations, inventory, maintenance requirements, and operational reports
Coordinate with contractors and relevant departments to support operational requirements and planned events
Ensure all government regulations, safety procedures and operational guidelines are adhered to at all times

Guest Experience & Service Excellence

Deliver exceptional guest experiences and maintain high standards of customer service
Attend to guest enquiries, requests and feedback professionally and promptly
Ensure proper registration and safety information for all children and adults participating in activities

Team Leadership & People Management

Supervise, manage and motivate the Family Experience team during daily operations
Prepare roster scheduling and ensure manpower deployment is effectively managed
Conduct team briefings and maintain effective communication within the department
Support recruitment, onboarding, training, coaching and performance reviews for team members

Marketing, Events & Partnerships

Coordinate and execute marketing activities, partnership events and promotional campaigns for Family Experience
Support the planning and implementation of engaging and educational activity programmes for local and overseas guests
Liaise with internal departments to support hotel events and Family Experience initiatives

Administration & Financial Operations

Support finance and administrative processes including purchase orders, invoices, inventory control and revenue reporting
Monitor daily POS reports, attendance records and incident reports
Ensure operational documentation and reporting are properly maintained

Safety, Hygiene & Compliance

Uphold hotel hygiene, sanitation, grooming and safety standards at all times
Ensure compliance with SFSMS/HACCP procedures and workplace safety protocols
Support emergency preparedness and life safety initiatives, including First Aid readiness and training coordination

Key Requirements

Relevant experience in Kids Club, Theme Park, Childcare, Recreation or Family Experience operations preferred
Previous supervisory or management experience preferred
Minimum Degree/Diploma holders
Possesses strong leadership, interpersonal and communication skills
Experience in children's activities, event coordination and operational management
Able to work shifts, weekends, and public holidays

Find your Shangri-La at Shangri-La.