About the Company
We are a renowned global brand with over 20 years of experience in the wellness industry, committed to delivering exceptional customer experiences and maintaining the highest standards of service excellence.
Job Summary
The Assistant Centre Manager / Supervisor plays a key role in supporting the Centre Manager in daily operations, staff supervision, and customer service excellence. This position ensures smooth centre operations, motivates the team to achieve performance goals, and upholds company standards in service quality, professionalism, and compliance.
Key Responsibilities
- Assist the Centre Manager in overseeing daily centre operations and ensuring smooth workflow
- Supervise, motivate, and manage staff to achieve high performance and service standards
- Ensure exceptional customer service and promptly address customer concerns or complaints
- Monitor staff schedules, attendance, and productivity
- Support sales targets, promotions, and customer retention initiatives
- Maintain cleanliness, safety, and operational standards of the centre
- Handle daily banking, cash management, and reconciliation in accordance with company procedures
- Ensure all mandatory operational, administrative, and regulatory requirements are completed accurately and on time
- Handle administrative tasks, reports, and documentation as required
- Ensure compliance with company policies, procedures, and industry regulations
Qualifications and Skills Required
- Excellent communication and interpersonal skills
- Strong leadership and people management abilities
- Excellent self-management and organizational skills
- Outstanding problem-solving skills with the ability to motivate and drive staff performance
- Strong customer service orientation
- Professional attitude with strong work ethics
- Proficient in computer skills, particularly MS Office
- Knowledge of the wellness and spa industry is an added advantage
Experience
- Minimum of 2 years of work experience as a Supervisor or in a similar leadership role
Education & Qualifications
- Bachelor's Degree is mandatory
Application Process
Applications are open until August 18, 2026.
Shortlisted candidates will be invited for a face-to-face interview.
