The
Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank's business objectives; internal policies and procedures; controls and regulatory standards.
Responsibilities
- Transaction Processing Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
- Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
- Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
- People Management Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel
Qualifications
- Bachelor's Degree, preferably in Business Administration or related disciplines
- Experience in branch banking operations
- Business acumen; Financial markets and economic conditions
- In-depth knowledge of the Bank's products and services including its digital platforms
- Probing and spotting opportunities; skill in uncovering needs of clients during conversations
- Strong communication and presentation skill
- Strong analytical and problem solving skills
- Good decision making skills
- Ability to mobilize teams to achieve results; Performance appraisal
- High level of initiative and innovation; Pro-active and forward looking
- Customer-centric and service-oriented
- Able to handle and deal with people from various socio-economic classes
- High level of integrity; Reliable and trustworthy; Takes accountability
- Possesses good work ethics and positive attitude and behavior
- Team player
- Goals and results-oriented
- High attention to detail
