Asset Technician Specialist

Asset Technician Specialist – IT Asset Management (Up to 40K | Onsite | Day Shift | FREE AI Certification)

Cebu City | Onsite (IT Park) | 10:00 AM–7:00 PM | Tuesday to Saturday

You own the physical and recorded truth of every asset GoTeam puts into a team member's hands — from the moment equipment arrives from a supplier to the day it's retrieved, transferred, or retired. This role exists because assets that aren't tracked, tagged, and verified become losses, audit gaps, and downtime the business can't afford as it scales.

Day-to-day, you inspect and document equipment on receipt and return, coordinate shipments and warranty checks with couriers and suppliers, reconcile physical inventory against the asset register, and keep team members informed through every deployment and pick-up. This suits someone who treats accuracy as non-negotiable, wants hands-on ownership over a full asset lifecycle, and is ready to build AI-driven ways to make the process faster and tighter.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• 2+ years in asset management, IT support, or a related role, preferably in a BPO or IT-driven environment
• Direct ownership of asset records, equipment tagging, deployment/retrieval documentation, and inventory reconciliation
• Familiarity with audit processes and compliance requirements for asset handling
• The ability to troubleshoot hardware and software issues effectively
• The ability and willingness to work onsite in Cebu IT Park on a fixed day shift (10:00 AM–7:00 PM)

STRONG SIGNALS

• Hands-on experience with asset management or ITAM software
• Exposure to warranty claims and supplier coordination
• Experience in a BPO or large, multi-site environment
• Demonstrated use of AI tools or automation to improve an operational process

RESPONSIBILITY PILLARS

Asset Lifecycle Management

You own every asset from arrival to disposal — nothing moves without a record.

• Oversee deployment, replacement, upgrades, transfers, retrieval, and disposal of assets
• Maintain accurate records and tagging for all equipment, furniture, and fixtures
• Reconcile physical inventory against the asset register

Receiving & Delivery Verification

You are the checkpoint that guarantees what was ordered is what actually arrived.

• Coordinate with security to confirm delivery reports match units received
• Sign off on delivery reports and verify completeness
• Inspect equipment on receipt and return, documenting condition through video

Logistics & Shipping Coordination

You keep equipment moving to the right people on the right timeline.

• Pack and ship equipment, coordinating couriers for delivery, retrieval, and warranty checks
• Monitor shipments through to delivery confirmation
• Select courier options that protect timeliness

Team Member Communication

You run the end-to-end shipping experience so team members are never left guessing.

• Notify team members of shipping and pick-up details
• Confirm successful delivery and receipt of equipment
• Issue Gate Passes and Transfer Request Forms

AI Utilization

You build the tools that make asset operations faster and more accurate.

• Develop and deploy AI solutions and agents to optimize asset workflows
• Identify manual, repetitive processes ready for automation

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, 1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

• Educating 100,000 Filipinos on AI
• The GoTeam Founder, Matt Kesby's book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (300,000 coverage, private room, 10,000 meds and vision reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• 1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• 200/day onsite allowance
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• 10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll first be directed to our Careers Page to create your R24 profile. Once your profile is complete, you'll automatically be guided to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works best for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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