Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
JOB PURPOSE/MISSION/SUMMARY:
Asset Coordinators play a crucial role in managing and organization of the client's digital assets. This role encompasses the end-to-end life cycle of Asset Management from start of a contract to the end and in between which involves Account builds, steady state MACD management, device connectivity, reporting etc. Overall, an Asset Coordinator is responsible for managing customers assets and account information in Xerox databases from the start of the contract.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
XSM Device Management
Ensures that incidents raised are addressed and resolved within the predetermined amount of time for each account.
Ensures that assets are connected to the network and reporting continuously when required (Run Device discoveries)
Ensures that assets are managed and sending alerts for Supplies and Break Fix
Loads Map provided in the System as needed and ensure that the asset is placed in the right location in the Map (Asset Mapping)
Ensures all assigned assets are accurately connected, mapped, and validated within the system, promptly addressing incidents and maintaining data integrity through regular asset validation and management activities.
XSM Account Management
Process MACDS (Move, Add, Change, Disposals and Storage)
Site (Location of the asset), Contacts and Chargeback Code are created per request
Conducts Data Integrity Check to ensure that all assets follows the account requirement (Account Maintenance)
XSM Meter Management
As part of the account maintenance for operational and billing purposes, validate meters and ensures that it is loaded correctly and there are no Invalid Raw Meters or meters are outside the daily threshold agreed upon in the statement of work (SOW).
Load meter readings provided manually in the system and ensures that assets that are in contract have meters.
Load meter readings as a reportable meter for operational and billing purposes*
XSM Reporting
Provide accurate, timely, and professional reports to the account and billing teams for historical analysis, current status, and billing purposes.
Generate Meter Volume Report and MACD Report
Provide export of newly discovered devices.
Generate and deliver general reports to support operational and billing requirements.
Others
Conducts targeted QA monitoring and account inspections to ensure data integrity, operational compliance, and timely issue escalation entrusted to individuals with proven operational maturity and performance
Participate in and lead discussions
Assist new team members
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Skills
Communication (verbal and written), interpersonal, problem-solving, and customer service skills Minimum
Negotiation And Conflict Management Skills Preferred
Excellent team working skills and flexibility in approach to work Minimum
Ability To Generate Reports Suitable For Management Presentation/audit Preferred
Good leadership and influence skills Preferred
Ability to engage socially with clients, partners, or account management teams Preferred
Ability to operate within a team and participate on conference calls Preferred
Eye for detail with high level of accuracy; data analysis of large datasets Preferred
Ability to follow processes precisely and execute commands with zero errors Preferred
Knowledge
Understanding of Xerox products, solutions, and services (key offerings) Preferred
Good knowledge of computer usage and Microsoft Office software (especially Excel) Minimum
Abilities
Ability to work with minimal supervision; highly self-motivated Minimum
Proven track record in delivering high-quality customer service Minimum
Ability to perform and make informed decisions under pressure Minimum
Ability to meet tight deadlines Minimum
Ability to work on a flexible schedule Minimum
Must be able to report to the office Minimum
Ability to comprehend requirements, share point of view, and ask clarifying questions Preferred
Competencies/Skills
Analytical and technical skills - Intermediate
Written and oral communications skills - Intermediate
Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results - Intermediate
Interpersonal and administrative skills - Intermediate
Problem solving and decision-making skills - Intermediate
Time and Management Skills - Intermediate
Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up - Advance
