Job Description
Job Description
We are hiring Customer Service Representatives for a Financial Account to assist customers with banking, loan, or financial service inquiries. You will provide accurate and professional support while ensuring compliance with financial regulations and company policies.
Key Responsibilities
Handle inbound customer inquiries related to banking, loans, credit cards, or financial services via phone, chat, or email
Provide accurate information on account details, transactions, interest rates, and financial products
Resolve customer concerns efficiently and professionally
Document all interactions and transactions accurately in the system
Escalate complex or urgent issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction metrics
