Job Description

Company Description

Tapa King has been serving hearty, homestyle Filipino meals for nearly four decades, creating a welcoming place where friends and families can enjoy familiar Filipino favorites any time of the day.

Known for its signature tapa and comforting Filipino dishes, Tapa King is built on real, honest food, genuine hospitality, and the warmth of home. At the heart of our service culture is Pinoy Bisita Hospitality—treating every guest with the warmth, care, attentiveness, and generosity we naturally extend to visitors in our own homes.

Role Description

The Area Manager – Restaurant Operations is a full-time, on-site leadership role responsible for managing and developing multiple Tapa King restaurants and ensuring the achievement of sales, profitability, people, and operational standards across the assigned area.

The Area Manager takes ownership of the P&L performance of assigned stores, closely monitoring and managing key business drivers including sales, food cost, labor cost, controllable expenses, productivity, and profitability. The role identifies performance gaps and works closely with Restaurant Managers, franchisees, and support teams to develop and execute appropriate action plans.

A key responsibility of the role is ensuring consistent execution of QSCH – Quality, Service, Cleanliness, and Hospitality standards across all assigned restaurants. The Area Manager champions Pinoy Bisita Hospitality, ensuring that every store delivers a warm, attentive, and genuinely Filipino guest experience.

For franchise-operated stores, the Area Manager serves as a key business partner to franchisees, helping drive store performance, strengthen compliance with brand and operating standards, address operational concerns, and align franchise partners with Tapa King's business priorities.

The role also leads and develops store management teams, ensures appropriate staffing and manpower productivity, supports recruitment and succession planning, and builds a culture of accountability, engagement, partnership, and continuous improvement.

Key Responsibilities

Drive achievement of store sales, transaction, and profitability targets across the assigned area.
Manage store P&L performance, with strong focus on food cost, labor cost, controllable expenses, productivity, and operating profit.
Analyze store performance, identify business gaps and opportunities, and implement measurable corrective and improvement action plans.
Ensure consistent execution of QSCH – Quality, Service, Cleanliness, and Hospitality standards.
Champion Pinoy Bisita Hospitality and ensure a consistently warm and welcoming guest experience across all assigned stores.
Monitor food quality, food safety, product availability, speed of service, cleanliness, and overall restaurant readiness.
Coach and develop Restaurant Managers and store leaders to strengthen their operational, financial, and people-management capabilities.
Manage relationships with franchisees, conducting regular business reviews and working collaboratively to improve sales, profitability, operational performance, and compliance with Tapa King standards.
Provide franchisees with appropriate operational guidance while ensuring alignment with company policies, brand standards, systems, and approved programs.
Identify and address performance gaps in franchise stores and work with franchisees and internal support teams on agreed corrective action plans.
Ensure appropriate staffing levels, manpower productivity, employee engagement, and succession planning.
Drive local store initiatives and work closely with Marketing and other support teams to maximize sales opportunities within each restaurant's trade area.
Conduct regular store visits, business reviews, and performance evaluations and ensure timely resolution of operational issues.
Ensure compliance with company policies, operating procedures, government regulations, food safety requirements, and brand standards.
Collaborate with Operations, Marketing, HR, Training, Supply Chain, Commissary, Finance, and other support functions to achieve business objectives.

Qualifications

Proven experience in multi-unit restaurant operations, preferably in a quick-service, fast-casual, or casual dining environment.
Strong understanding of restaurant P&L management, including sales, food cost, labor cost, controllable expenses, productivity, and profitability.
Experience in franchise operations or franchisee management is highly preferred, with the ability to build productive business relationships while maintaining brand and operational standards.
Demonstrated ability to manage and improve QSCH, food safety, guest service, and operational standards across multiple locations.
Strong customer orientation with the ability to build a culture of genuine hospitality and consistently deliver an excellent guest experience.
Proven leadership experience in coaching and developing Restaurant Managers, store managers, and restaurant teams.
Strong analytical and problem-solving skills, with the ability to translate operational and financial data into clear action plans.
Strong communication, influencing, and interpersonal skills for working effectively with franchisees, store teams, support departments, and senior management.
Results-oriented, hands-on, and comfortable working in a fast-paced restaurant environment.
Willing and able to regularly visit assigned restaurants and work weekends, holidays, or shifting schedules when business requirements demand.
Bachelor's degree in Hospitality Management, Business Management, Hotel and Restaurant Management, or a related field is preferred.
At least 3–5 years of relevant restaurant operations experience, including experience managing multiple stores or areas, is preferred.