Area Lead - Operations, SPX Express (Laguna)
Area Lead - Operations, SPX Express (Laguna)
ShopeeFresher
- Posted 8 hours ago
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Job Description
Job Description:
- Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned IFCs.
- Drive IFC performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
- Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
- Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
- Analyse operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
- Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
- Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.
Requirements:
- 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
- Strong operational and business acumen with experience managing KPIs, SLAs, productivity, TAT, quality, and cost.
- Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
- Proven team leadership and manpower planning experience across multiple teams or operational sites.
- Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.
- Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.
- Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.
- Amenable to travel anywhere within Southern Luzon.
More Info
Key Skills
About Company
Skills:
Ms Excel, Vlookup, XLOOKUP, Data Analysis, MIS reporting, Pivot Tables