Area General Manager

TheAGM is responsible for the management, development and growth of an agreedportfolio of CBRE accounts, ensuring financial and operational commitments aremet and exceeded. This includes P&L oversight, QHSE, regulatory compliance,people and talent management, operations management, and business development. TheAGM is responsible for recruiting, coaching and mentoring Contract Managerswithin their portfolio.

Leadership& Management

Essential Duties and Responsibilities

Provide leadership, coaching andguidance to direct reports across a portfolio of customer contracts.

• Ensureoptimum resource levels exist across contracts, balancing cost control with thedelivery of service excellence and employee satisfaction. Ensure structuressupport peaks and troughs in workload.
• Work with other operational leadersto ensure the collaborative development of the business, effective teamworking,and a culture in keeping with the company's RISE values and behaviours.
• Sharebest practice, innovation and expertise across the portfolio and with countryand regional peers
• Ownthe recruitment and selection, process for Contract Managers, ensuring athorough onboarding process and ensure best practice across team hires.
• Foster a learning environment, withdevelopment and succession plans across all contracts.
• Ensure training needs are delivered,employees are fully competent to undertake their roles and can reach their fullpotential.
• Foster high employee engagementthrough recognition & reward of team members and celebrating success.
  
  

OperationsExcellence

• Ensure appropriate contract review,audit and governance regimes exist to meet regulatory, policy and contractualcommitments to deliver the highest standards of service to customers, thisincludes informal and formal meetings (monthly, quarterly, annual) andmeasurement of client satisfaction
• Promote a safety first culture,driving proactive QHSE management and innovation.
• Ensure all required elements andresourcing of the Local Operating Model are in place across the portfolio, withaccountability for successful implementation of the Non-Negotiables.
• Attend customer sites regularly anddeputise for the Contract Manager when necessary.
• Develop and maintain excellentcustomer relationships, with stakeholders of varying levels.
• Lead the mobilisation of newcontracts as they arise, ensuring a smooth Sales to operations handover.
  
  

Growth & Retention

• Identify and execute opportunitiesfor the strategic development of customer contracts within portfolio, includingthe pursuit of organic growth through scope enhancement, extra works andprojects.
• Support the sales process throughsolution development, participation in presentations, hosting visits, and duediligence processes, as necessary.
• Build strong networks internally andexternally to support the development of the Business Unit, attraction oftalent, engagement of vendors, and the promotion of CBRE in the marketplace.
• Ensure all contracts withinportfolio have retention plans in place, with support from senior leaders.
  
  

Financial& Commercial

• Full responsibility for portfolioP&L including the development of financial plans for revenue and profit,management of UBR, debt, cost control, and growth, ensuring that targets aremet or exceeded.
• Ensure business policies andprocesses are effectively communicated and implemented across contracts.
• Drive effective commercial andfinancial governance through accurate reporting, and appropriate checks andbalances.
• Ensure there is a thoroughunderstanding of customer contracts and agreements, and review purchase ordersto ensure financial, contractual, and commercial accuracies.
• Support direct reports with supplychain management, including supplier performance reviews, supplier negotiationsand re-bidding, and the identification of new vendors where required.
• Lead sustainable growth of currentportfolio – maximizing extra works and project opportunities on existing contracts.
  
  

Qualifications And Experience

To perform this job successfully, an individualmust be able to perform each of the essential duties satisfactorily.

Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.