Main Responsibility
The AR Specialist is responsible for managing and collecting accounts receivable by sending payment reminders, following up with customers via email and telephone, and escalating issues when required. The role involves extensive interaction with multiple internal departments to support timely collections, accurate billing, and effective cash flow management.
Key Responsibilities- Send Statements of Account (SOA) to customers via email
- Collect outstanding receivables through proactive customer follow-up using email and phone calls
- Prioritise collection efforts on accounts with the highest past-due balances within assigned portfolios
- Establish and maintain weekly communication with customer contacts to ensure timely payment per agreed terms
- Respond to customer enquiries through detailed research in ServiceEngine, AMOS, and coordination with internal teams including Client Finance, Operations, Account Management, and Directors
- Provide additional supporting information to customers and collaborate with internal teams to revise billings when required
- Regularly update Accounts Receivable trackers, Customer Master Data, and queue management systems
- Provide support to the cash posting team by clarifying customer payment details
- Monitor accounts and coordinate with other departments, escalating issues to the AR Team Lead when necessary
- Perform additional duties as assigned, including but not limited to:
- Debtor account creation
- Vendor form completion
- Invoice submission and audits
- Process improvements and quality assurance activities
- Execution of agreed AR-related and non-AR operational processes
Requirements
- Bachelor's Degree required (B.S. in Accountancy preferred)
- Minimum of 3 years experience in Accounts Receivable and Collections
- Strong understanding of global AR best practices
- Exposure to Europe and U.S. markets preferred
- Proficient in Microsoft Excel, ERP systems, and supplier portal platforms
- Strong ability to prioritise and multitask with high attention to detail
- Excellent written and verbal English communication skills
- Strong time management, analytical, and problem-solving abilities
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [Confidential Information] and let us know the nature of your request and your contact information.
