The AR Senior Assistant is responsible for managing customer accounts related to collections and dispute resolution. This role supports the effective management of receivables, helps minimize credit risk, and ensures timely and accurate resolution of customer issues. The position works closely with internal stakeholders to deliver reliable service while supporting continuous improvement initiatives.
Key Responsibilities
- Manage and monitor a designated portfolio of customer accounts to ensure timely collections and resolution of disputes.
- Perform regular account reviews and basic financial analysis to support achievement of collection targets and performance metrics.
- Actively follow up on outstanding receivables to reduce overdue balances and bad debt exposure.
- Identify and escalate high-risk accounts or complex disputes to management as appropriate.
- Respond to customer inquiries promptly and professionally across various communication channels.
- Support month-end and year-end closing activities related to accounts receivable.
- Maintain accurate documentation, process guidelines, and account-related records.
- Contribute to process improvements within collections and dispute management activities.
- Ensure compliance with internal policies, controls, and applicable legal or regulatory requirements.
- Perform additional duties or participate in projects as assigned.
Preferred Experience
- Experience in collections, accounts receivable, finance, or accounting roles is preferred.
- Exposure to process improvement initiatives or continuous improvement practices is an advantage.
Required Qualifications
- Degree or equivalent qualification in Business, Finance, Accounting, or a related field.
- Strong written and verbal communication skills in English.
Functional & Technical Skills
- Proficiency in Microsoft Office applications.
- Experience working with ERP systems is required.
- Familiarity with CRM or customer management systems is a plus.
- Experience with call center or telephony systems is desirable.
