Take ownership in a new role with a multinational SSC
Grow and build a team
About Our Client
A multinational organisation in the logistics industry with operations based in Pasig
Job Description
Lead and Develop the Team: Provide clear direction, establish performance expectations, and develop team capabilities while fostering a culture of accountability, collaboration, and continuous improvement.
Manage Financial Operations: Oversee day-to-day financial operations, including accurate and timely invoicing, job closure, and service delivery in accordance with established standards and customer requirements.
Drive Process Excellence: Establish, maintain, and improve standardized operational processes to promote consistency, efficiency, scalability, and continuous improvement across the organization.
Manage Customers & Stakeholders: Collaborate with customers and cross-functional teams to ensure seamless end-to-end service delivery, alignment with business priorities, and effective resolution of operational challenges.
Manage Risks & Escalations: Proactively identify and mitigate risks, manage service escalations, coordinate issue resolution, and implement improvements that strengthen operational performance and customer satisfaction.
The Successful Applicant
Relevant Industry Experience: Strong background in logistics, operations, financial operations, or related service-based functions, with a solid understanding of end-to-end business processes.
Leadership & Performance Management: Proven experience leading and developing teams, achieving performance objectives, and building a culture focused on accountability, ownership, and continuous improvement.
Customer & Stakeholder Management: Strong communication, influencing, collaboration, and stakeholder management skills, with a demonstrated commitment to customer satisfaction and service excellence.
Problem-Solving & Risk Management: Ability to manage complex operational issues, handle escalations, identify and mitigate risks, and drive effective solutions in a fast-paced environment.
Process & Organizational Knowledge: Strong understanding of operational processes and systems, with the ability to standardize workflows, improve efficiency, and work effectively within a cross-functional or matrix organization.
What's on Offer
Work with a leading multinational logistics company
