The AR Cash Application Specialist is responsible for the accurate and timely application of customer payments to the appropriate invoices and accounts. This role ensures that incoming payments are properly identified, posted, and reconciled, while maintaining accurate customer account balances and resolving unapplied or unidentified cash.
Key Responsibilities
- Process and apply customer payments received through bank transfers, checks, credit cards, lockbox, and other payment channels.
- Match customer payments against invoices based on remittance advice, payment details, and customer account information.
- Investigate and resolve unapplied, unidentified, and misapplied cash.
- Perform daily reconciliation of cash receipts against bank statements and accounting records.
- Research payment discrepancies, short payments, overpayments, and deductions.
- Coordinate with Collections, Accounts Receivable, Treasury, and other internal teams to resolve payment-related issues.
- Communicate with customers when additional remittance information or clarification is required.
- Maintain accurate records and supporting documentation for all cash application transactions.
- Monitor aging unapplied cash and ensure items are resolved within established timelines.
- Prepare cash application and reconciliation reports as required.
- Ensure transactions are processed accurately and in accordance with company policies and internal controls.
- Support month-end closing activities, including reconciliation of AR and cash accounts.
- Identify recurring payment issues and recommend process improvements.
Qualifications
- with Night shift experience and supporting US accounts
- Bachelor's degree in Accounting, Finance, Business, or a related field.
- 2+ years of experience in Accounts Receivable, Cash Application, or related accounting operations.
- Hands-on experience with payment posting, cash application, and account reconciliation.
- Knowledge of basic AR and accounting principles.
- Experience working with ERP/accounting systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, or similar platforms.
- Proficient in Microsoft Excel, including basic functions such as VLOOKUP/XLOOKUP, PivotTables, and filtering.
- Strong attention to detail and ability to handle high-volume transactions.
- Good analytical, problem-solving, and communication skills.
- Ability to work independently and meet deadlines.
- Experience supporting international customers or multiple currencies is an advantage.
Preferred Experience
- Experience handling unapplied and unidentified cash.
- Experience with lockbox or electronic payment processing.
- Experience researching customer remittances and deductions.
- Experience with high-volume B2B cash application.
- Experience working with offshore/shared services or global accounting teams.
