The AR Billing Team Lead is responsible for overseeing the day-to-day operations of the Accounts Receivable Billing team. This role ensures accurate and timely billing, maintains billing compliance, resolves escalated billing issues, and supports continuous process improvements. The Team Lead is also responsible for coaching team members, monitoring performance, and collaborating with internal stakeholders to ensure efficient billing operations.
Key Responsibilities
- Lead and supervise the daily activities of the AR Billing team.
- Ensure invoices are generated accurately and sent within agreed timelines.
- Monitor billing accuracy and compliance with company policies and client requirements.
- Review billing reports and identify discrepancies or trends.
- Resolve complex billing issues and customer inquiries.
- Coordinate with Sales, Operations, Finance, and other departments regarding billing concerns.
- Monitor team KPIs, productivity, and service levels.
- Conduct coaching sessions, performance reviews, and regular team meetings.
- Develop and improve billing processes to increase efficiency and accuracy.
- Assist with month-end closing and AR reporting activities.
- Ensure proper documentation and adherence to internal controls.
- Train and onboard new team members.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- At least 3-5 years of Accounts Receivable or Billing experience.
- At least 1-2 years of supervisory or team lead experience.
- Strong understanding of billing processes and Accounts Receivable.
- Experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.) is preferred.
- Advanced Microsoft Excel skills.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and stakeholder management skills.
- Ability to lead, coach, and motivate a team.
Preferred Skills
- Experience handling high-volume billing.
- Shifting schedule
- Process improvement experience.
- KPI and performance management.
- Strong customer service orientation.
- Experience working in shared services or BPO environments is an advantage.
