AR - Billing Escalations Analyst

About the Role

We are looking for a AR Billing Escalations Analyst to join our Finance team and take ownership of complex billing disputes, payment issues, and high-level accounts receivable escalations.

This role serves as a key bridge between Finance, Collections, Operations, clients, customers, and third-party collection partners. The ideal candidate is a strong problem-solver who can investigate complex account issues, identify root causes, communicate effectively with B2B stakeholders, and drive disputes through resolution.

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Key Responsibilities

Billing Escalations & Dispute Management

• Manage the AR escalations mailbox and serve as a primary point of contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
• Research billing and payment history to determine appropriate resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
• Maintain positive business relationships while ensuring accurate and timely dispute resolution.

Collections & Internal Support

• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, Statements of Account (SOA), Proof of Service, and payment details.
• Research and validate account information to support collection activities.

Pre-Collection Account Validation

• Perform account validation for accounts being considered for third-party collection transfer.
• Review account status, payment history, outstanding balances, and supporting documentation.
• Ensure required service cancellations and account updates are accurately completed prior to agency transfer.

Third-Party Collection Agency Coordination

• Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate and complete information.
• Investigate and resolve discrepancies raised by third-party partners.

National Accounts & Special Projects

• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives designed to improve AR operations and reduce recurring billing escalations.
• Identify recurring issues and recommend improvements to prevent future disputes.

Qualifications

• At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, Collections, or a related environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Strong analytical and problem-solving skills with the ability to investigate complex account issues.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.