Position: Appointment Administrator
Work Schedule: 9:00 PM - 5:00 AM (PH Time)
Work setup: Work on site
We are searching for a friendly, positive & professional
Appointment Administrator to work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.
The appointment administrator is our first point of contact with our practice and we only have one chance to make a great first impression. In this position they will handle a high volume of inbound or outbound calls, or both, and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful appointment administrator, you should be patient-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
In This Role, You Will
- Communicate effectively through several channels including text, email & phone
- Manage incoming and outgoing calls to book appointments
- Identify and assess patients needs to achieve satisfaction
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Meet patient experience team targets and call handling quotas
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Keep records of patient interactions, create patient records and file documents
- Follow communication procedures, guidelines and policies
- Go above and beyond to provide outstanding patient experience
We're Looking For Someone Who Has
- Possess our core values of commitment, quality, respect, communication and teamwork
- Are comfortable speaking English
- Understand what it takes to deliver a great customer experience
- Can keep high activity and motivate yourself
- Have a positive and a can-do attitude
- Retain knowledge of systems & processes
- Remain calm under pressure
- Flexible
- Organizational skills & ability to multitask
Non-negotiables
- Strong written and spoken English communication skills
- Should be Fast & Efficient without sacrificing the quality of their work.
- Have a keen attention to detail
Why Youll Love Working With Us
- Company-provided laptop + second monitor
- Free HMO
- Monthly Team Gratitude Celebrations, Year-end Party, & Summer Outing.
- Welcome gift on Day 1
- Coffee session on Day 1 (for hybrid and onsite employees)
- Company Shuttle Service
- Free Meals and Snacks
- Generous vacation days, holidays, and sick leave to help you recharge.
- DOLE Mandated Leave (Paternity Leave, Maternity Leave, 7 days SOLO Parent Leave, Magna Carta Leave, etc.)
