Job Description
Description
Assist customers with inquiries and provide information about products and services.
Handle customer complaints and resolve issues effectively and efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve customer service processes.
Meet or exceed targets related to customer satisfaction and support metrics.
Requirements
Educational Qualifications: High School Diploma or equivalent
Experience Level: Entry-level (02 years)
Skills and Competencies: Proficient in English Language
Skills and Competencies: Strong team player with effective communication skills
Qualities and Traits: Excellent people skills and a positive attitude
Skills and Competencies: Familiarity with sales pipeline management and call centre operations
Skills and Competencies: Ability to provide back office support as needed
