Act as the first point of contact for customers, addressing inquiries and resolving issues.
Provide accurate information to clients regarding products and services.
Maintain customer records and manage account updates.
Collaborate with team members to enhance customer service processes.
Handle customer complaints with empathy and efficiency.
Requirements
Educational Qualifications: Diploma in a relevant field or equivalent experience.
Experience Level: Fresh graduates or candidates with no prior experience.
Skills and Competencies: Proficiency in English language, strong customer service skills, back office support experience, and familiarity with call center environments.
Qualities and Traits: Team player with excellent problem-solving, people, and interpersonal skills.
Responsibilities and Duties: Ability to manage multiple tasks effectively in a fast-paced environment.
