About the Role
We are looking for an experienced Account Manager with a strong background in luxury travel, hospitality, or travel consultancy. You will manage end-to-end travel arrangements, coordinate with global partners, and help deliver highly personalized travel experiences for high-end clients.
Location: SM Aura, Taguig – 100% Onsite
Schedule: Night Shift | Monday–Friday
Salary: Competitive Salary
Key Responsibilities
- Coordinate comprehensive travel arrangements, including hotels, transfers, car rentals, restaurants, and unique experiences.
- Design and manage bespoke luxury travel itineraries tailored to individual client preferences.
- Collaborate closely with internal teams to understand client profiles and ensure itinerary accuracy and quality.
- Manage last-minute changes, cancellations, and travel-related issues efficiently.
- Coordinate with DMCs, travel partners, and external agencies to ensure seamless service delivery.
- Communicate directly with clients when needed to confirm arrangements, provide updates, and manage urgent concerns.
- Serve as the key operational contact for travel partners and maintain strong professional relationships.
Qualifications
- At least 5 years of experience in the travel industry, ideally in client-facing roles such as Account Manager, Travel Consultant, Travel Advisor, Corporate Travel Agent, or Luxury Travel Agent.
- Strong knowledge of travel operations, itinerary planning, and travel logistics.
- Experience managing high-end, VIP, corporate, or luxury travel clients is highly preferred.
- Excellent communication, interpersonal, and relationship management skills.
- Highly proactive, detail-oriented, organized, and responsive.
- Proven ability to manage complex travel arrangements and resolve issues in high-pressure situations.
- Knowledge of Salesforce is an advantage.
- Willing to work 100% onsite at SM Aura, Taguig on a Monday–Friday night shift.
- Flexibility to provide occasional support across different time zones, weekends, or holidays when required.
