Applications Integration Manager

Company Description

Healthway Medical Network (HMN), a key pillar of Ayala Healthcare Holdings, Inc. (AC Health), is an integrated healthcare provider in the Philippines and a subsidiary of Ayala Corporation. Serving over 3 million patients, HMN offers a broad range of medical services through its extensive network of multi-specialty centers, general hospitals, and the Healthway Cancer Care Hospital, the first comprehensive cancer care hospital in the country. With a HuMaN-centric approach, HMN emphasizes personalized care to prioritize patient well-being. Committed to innovation and excellence, the organization consistently invests in its people, technology, and facilities to improve healthcare services nationwide.

JOB SUMMARY

The Applications Integration Manager – Clinical & Enterprise Systems oversees the design, build, implementation, optimization, and governance of integrations across the organization's clinical platforms (e.g., HIS/EMR, LIS, RIS/PACS, patient portals, medical devices) and enterprise platforms (e.g., ERP/Finance, HRIS, Supply Chain, Revenue Cycle, CRM). The role ensures that applications and interfaces are aligned with clinical, operational, and administrative workflows—enabling secure, reliable, and interoperable data exchange across facilities and service lines.

A key responsibility is to provide technical leadership on integration architecture, interface standards, monitoring/observability, and incident/problem management, while partnering with process owners, analysts, infrastructure, security, and vendors to deliver scalable integration solutions. The role also contributes to the organization's application roadmap, integration strategy, and delivery governance (scope, schedule, quality, risk, and SLAs.

KEY RESPONSIBILITIES

1) Integration Strategy, Architecture & Governance

Lead the development and execution of integration strategy and standards for clinical and enterprise systems, ensuring consistent patterns for API, HL7/FHIR, file-based exchange, and event-driven messaging.

Define target integration architectures (point-to-point vs. hub/spoke vs. ESB), environment standards (DEV/UAT/PROD), release controls, and documentation requirements.

Translate business priorities into integration roadmaps and technical plans; proactively evaluate gaps and propose solutions aligned with future operational and healthcare needs.

Establish and enforce governance for interface lifecycle management (intake → design → build → testing → cutover → monitoring), including change control and risk management.

2) Integration Delivery (Build, Test, Deploy)

Lead end-to-end delivery of integration initiatives: requirements gathering, interface specification, mapping, transformation rules, security controls, test strategy, deployment and hypercare.

Own integration deliverables such as: interface control documents (ICDs), data mapping specifications, message schemas, API contracts, and runbooks/operational procedures.

Ensure strong alignment between clinical workflows (ADT/orders/results/charges) and enterprise workflows (procurement-to-pay, record-to-report, hire-to-retire, claim-to-cash).

Drive disciplined execution across competing constraints (scope, schedule, quality, budget, resources, risks) to achieve predictable delivery outcomes.

3) Reliability, Performance, Monitoring & Support

Ensure integration reliability through proactive monitoring, alerting, log management, reconciliation checks, and well-defined escalation paths.

Lead troubleshooting of complex cross-system incidents (message failures, data mismatches, downtime scenarios), including root cause analysis and permanent corrective actions.

Define operational KPIs/SLOs and continuous improvement plans to reduce interface failures, improve turnaround time, and minimize application downtime.

Provide oversight for application administration and support processes tied to integrations (queues, channels, certificates/keys, scheduled jobs, service accounts).

4) Data Integrity, Interoperability & Decision Support Enablement

Ensure end-to-end data integrity: validation rules, master data alignment, mapping quality, duplicate handling, and reconciliation mechanisms across systems.

Partner with analytics/reporting teams to ensure integrations support enterprise reporting models and operational dashboards (near real-time where needed).

Contribute to enterprise data model alignment, reporting structures, and dashboard designs by ensuring source-to-target accuracy and traceability.

5) Stakeholder, Vendor & Cross-Functional Leadership

Collaborate with process owners, clinical leaders, operations, finance, HR, and IT teams to design optimized solutions and resolve system-related pain points.

Manage vendor and partner engagements related to interfaces/integration delivery, including SLA expectations, issue resolution cadence, and acceptance criteria.

Mentor and guide junior developers/integration engineers; review designs and code/configuration to uphold internal quality standards and delivery discipline.

6) Security, Compliance & Quality

Ensure integrations comply with organizational security protocols, privacy requirements, audit needs, and quality assurance standards.

Implement secure patterns for authentication/authorization (API keys/OAuth where applicable), encryption in transit/at rest as applicable, and least-privilege access.

7) Other Duties

Perform other related tasks that may be assigned by the immediate superior in support of applications delivery and operational excellence.

KEY RESULT AREAS (KRAs) / PERFORMANCE INDICATORS:

• Interface Availability / Integration Uptime (reduction in unplanned downtime attributable to interfaces)
• Incident Response & Case Resolution Turnaround Time for integration-related issues
• Defect Leakage (issues found in production vs. UAT)
• On-time Delivery of integration milestones and cutovers
• SLA Adherence for vendors/partners and internal commitments
• Data Quality & Reconciliation Accuracy (reduced mismatches/duplicates/unposted transactions)

JOB SPECIFICATIONS / QUALIFICATIONS:

Education

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Industrial Engineering, or equivalent related field.

Required Experience

• At least 7 years of relevant work experience in applications integration, clinical systems interfacing, enterprise systems integration, or integration/platform engineering.
• Demonstrated experience delivering multiple end-to-end integrations in complex, multi-system environments.
• Proven capability to coordinate across teams and manage delivery constraints (scope/schedule/quality/risk).

Preferred Experience

• Healthcare environment exposure (hospital/clinic operations) and familiarity with clinical workflows (ADT, orders, results, billing).
• Experience integrating HIS/EMR to ancillary systems (LIS, RIS/PACS, Pharmacy, Patient Portal, Medical Devices).
• Experience with enterprise platforms (ERP/Finance, HRIS, Supply Chain, Revenue Cycle).

TECHNICAL SKILLS:

Integration & Interoperability (Required/Strongly Preferred)

• Interface engines (e.g., Mirth Connect or equivalent)
• HL7 v2/v3, FHIR, JSON/XML, REST/SOAP APIs
• File-based interfaces (SFTP, CSV, fixed-width), scheduling/automation patterns
• Healthcare imaging interoperability exposure: DICOM / modality/PACS integration (preferred)

Development & Data

• Strong SQL skills (Microsoft SQL Server/MySQL) and data troubleshooting
• Working knowledge of scripting/development for integration utilities (e.g., JavaScript, PHP, or similar)
• Version control and release discipline (e.g., Git)

Operational Excellence

• Monitoring/observability for integrations (logs, metrics, alerts)
• IT governance, standards compliance, and quality assurance discipline

CORE COMPETENCIES:

• Systems thinking: connects clinical + enterprise workflows end-to-end
• Strong analytical/problem-solving; root cause analysis mindset
• Stakeholder management: translates business needs into technical specs
• Delivery leadership: drives predictable outcomes under constraints
• Quality focus: documentation, testing rigor, and operational readiness
• Mentorship and technical leadership within the integration function