Applications Developer

Education:

- Bachelor's degree in Information Technology, Computer Science, Software Engineering, or related field

Required Skills and Work Experience:

- Basic experience in application development and integration, including testing and supporting software based on client requirements

- Understanding of how multiple IT systems integrate and function cohesively within an organization

- Ability to assist in risk identification and follow IT risk checklists to prevent service disruptions

- Experience in incident investigation and problem management support, including documenting root causes

- Knowledge of process flows and transaction lifecycles within IT service delivery

- Ability to provide Tier 1–2 support and escalate issues appropriately

- Strong documentation and communication skills to share process updates with teams

- Willingness to work in a shifting schedule and fast-paced BPO environment

Certifications (Preferred but Not Required)

- ITIL® Foundation

- ServiceNow Certified System Administrator (CSA)

- Microsoft Azure Fundamentals (AZ-900)