Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

The Telecom Expense Management associate is primarily responsible for facilitating telecom transactions according to the Service Level Agreements and the company quality and quantitative standards, by ensuring that the complex customer care needs are resolved in a timely fashion. Telecom Expense Management involves the entire life cycle of a telecom service from request, order, and receipt of service, invoice processing, termination, and recharging. RESPONSIBILITIES AND AUTHORITIES Validates the uploaded invoices against the inventory, contract compliance and other predefined criteria to ensure accuracy of the invoice content and raises and manages disputes with vendor until closure. Performs optimization process on predefined criteria such us but not limited to ASPU, Zero Usage, Top Spender. Performs in-depth analysis based on the available invoice data and provide recommendation per subscription to optimize. Performs client data migration and consistently checks telecom inventory to ensure database accuracy Identifies and creates specific invoice handlers for invoice collection and audit process. Ensures that invoices in scope for AP portal are uploaded timely and accurately for payment processing to avoid late payment fees. Records and tracks all activities using the prescribed tool and reports. Ensures accurate update of client's inventory of telecom circuits, equipment, and services through the TEM processes. Alerts immediate lead of any potential customer service problems or issues. Develops strong working relationships within the team and demonstrate uncompromising commitment to client and Accenture core values. Seeks opportunities to improve knowledge, skills and performance through various channels such as but not limited to actively participating in Knowledge-Sharing, Brownbag sessions and Trainings. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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