Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Works on Service tickets and tasks for updating the CMDB Generates weekly, monthly out of box reports for KPI reporting Performs reconciliation activity with discovery sources for identifying inventory gaps. Hands on experience on ServiceNow CMDB and Asset tables Analytical bend of mind to work on large sets of inventory data Required skills: Domain subject matter skills (depends on project- HW/CMDB, ELP, license desk etc) Program/Project Mgmt. Skills (Scope, Communication, Stakeholder, Change, Issue, Risk, Closure, etc) Leadership skills (Problem solving, delegation, decision making, communication, time management, goal setting, relationship building) Objective Key Results (relates to Operational/Delivery Excellence) Recommended Skills Analytical skills - logical reasoning, data acumen, research, critical thinking Innovation skills - questioning, observing, experimentation Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software) Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.