Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of our systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing effective solutions. You will leverage your communication skills to maintain high-quality service and ensure client satisfaction while continuously enhancing your product knowledge to provide accurate resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues efficiently. - Document and track client interactions and resolutions for future reference. - Collaborate with cross-functional teams to enhance service delivery. - Provide training and support to junior team members as needed. - Stay updated on product changes and enhancements to better serve clients. Professional & Technical Skills: - Required Skill: Expert proficiency in Advanced Service Desk Resolution Management. - Strong analytical and problem-solving skills to address client issues. - Excellent verbal and written communication skills for effective client interaction. - Ability to work collaboratively in a team-oriented environment. - Experience with ticketing systems and service desk tools. Additional Information: - The candidate should have minimum 1 year of experience in Advanced Service Desk Resolution Management. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.