The Application Support is responsible for providing necessary technical support relating to various applications,
system-level software, compilers, and other general computing applications. They are responsible for any
malfunctioning of applications or software systems and analyzing necessary software requirements.
Minimum Qualifications
This is for January 2026 onwards Start Date
Main Skills for the role -
SQL, Ticket Handling, Troubleshooting problems, Incident Handling, and SLA Agreement (Minimum 2 years)
Duties And Responsibilities
- Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of
all live services, platforms, and gateways.
- Initiates functional testing for critical services as part of monitoring.
- Corrects errors if any and modifies the existing software
- Upgrade interfaces by updating the hardware for better performance of the system.
- Undergo a detailed study of the existing system and recommend installation or upgrade of a new system. Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
- Acknowledge all business and customer requests and concerns and provide results in a timely
manner.
- Supports monthly backup and clean-up of logs.
- Prepares and generates reports and statistics for live services upon request.
- Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
- Other job-related activities that may be assigned from time to time.
