Application Support

Role Overview

We are hiring a customer-focused Application Support Engineer with experience or strong interest in the Travel & Airline domain and GDS (Global Distribution Systems).

You will provide 24x7 production support for business-critical applications, ensuring high availability, quick resolution, and seamless customer experience.

Key Responsibilities

• Provide Level 1 support for travel, airline, and GDS-based applications
• Work on Amadeus, Abacus, Galileo, Sabre, Travelport (Critical requirement)
• Monitor application alerts, queues, and proactively resolve issues
• Handle incidents/service requests within SLA using ITSM tools
• Perform initial root cause analysis and escalate to L2/L3 teams
• Support customer-facing travel applications used by agents & corporates
• Participate in P1/P2 incident bridges, shift handovers, and daily reviews
• Maintain SOPs, runbooks, and documentation
• Identify recurring issues and suggest improvements/automation

Required Skills

Core Skills:

• Strong multitasking ability in a high-volume support environment
• Excellent problem-solving & analytical skills
• Strong communication (verbal & written)
• Customer-first mindset with ability to work under pressure

Domain Skills (Must Have):

• Travel domain knowledge (Airline operations / Travel tech platforms)
• Understanding of booking flows, ticketing, PNRs, profiles
• Experience with GDS Systems (Amadeus, Sabre, Galileo, etc.)
• ITIL awareness or certification