Application Support Engineer

About Us:-

SUNLINE is an industry leader in the provision of Banking IT Solutions and is committed to becoming the most trusted partner of its customers in their quest for business innovation and transformation.

We offer a full portfolio of innovative Banking IT Solutions, spanning across Core Banking, Digital Banking, Foreign Exchange and Treasury, and Big Data, as well as end-to-end technical services. We're passionate about developing the innovative solutions to meet the challenges of the digital economy and we believe that technology has the power to transform the banking and financial industry.

Empowering Banks and Financial Institutions to Transform and Grow is the corporate commitment of Sunline. We are aiming to drive the development of the digital economy, and together with customers and talents, to continue to create a better life for all to enjoy and building the future of banking and finance with innovation solutions.

We are seeking a dedicated Application Support Engineer to join our team in providing the 24*7 support for our cloud-based banking software. This role involves troubleshooting application-related issues, assisting clients with software usage, and ensuring the smooth operation of our cloud infrastructure.

The ideal candidate will have a background on financial/bank settings and cloud applications, excellent problem-solving skills, and a commitment to customer satisfaction.

Responsibilities:

• Provide 24* 7 supports to the client, diagnose and resolve application-related issues reported by clients and internal teams, with a focus on our cloud-based architecture.
• Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process and assist in extracting logs and data required for issue analysis.
• Collaborate with teams to investigate and address software bugs and performance issues specific to cloud deployments and provide timely updates to clients on the status of their issues and expected resolution times.
• Collaborate with product developers to understand application functionality and
• troubleshoot issues and work closely with the non-technical support team to provide clear communication and solutions to customer-reported problems.
• Monitor support tickets, prioritizing and escalating issues as necessary to ensure quick
• resolution.
• Maintain detailed documentation of incidents, resolutions, and known issues for future reference.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 1 years of experience in DevOps or Application Support, with a basic experience on cloud-based production environments.
• Experience with databases and proficient in Python for scripting and automation tasks. Familiarity with banking or financial software is a plus.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Strong communication skills, with the ability to explain technical concepts to non-technical team members.
• Ability to work effectively in a collaborative team environment and with a strong customer service oriented focus.
• Willing to work in 24 * 7 rotating shifts environment and fully On-site (office) due to customer requirement.

Interested Reach out to me at [Confidential Information] and we can schedule a quick virtual discussion to discuss further. Looking forward to hear from you soon. Thanks.