Application Support Engineer
JPMorgan Chase Bank, N.A.- Posted 12 hours ago
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Job Description
Job Description :
Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement, working in a collaborative environment that encourages diversity of thought and creative solutions.
Job Summary:
As a Application Support Engineer within the Securities Services team, you will support the development of innovative pricing, risk, and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology, partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced, client-facing environment.
Job Responsibilities:
- Providing business facing technology support to business and operations groups across the Asia Pacific region.
- Working within a follow-the-sun support model with global counterparts
- Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
- Performing post incident analysis, identifying, tracking and implementing preventative measures
- Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
- Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment
- Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree in engineering, computer science, or equivalent practical experience
- 4 years of experience supporting technology in the financial services or banking sector
- Experience supporting trade lifecycle processes through settlement, including position management, valuation, and asset servicing
- Experience building and using monitoring dashboards and producing service key performance indicators and stability reporting
- Experience monitoring logs and message buses using observability tools (for example, Splunk, Elastic stack, ITRS Geneos, AppDynamics, or Dynatrace)
- Demonstrated incident and problem management experience for business-impacting outages, including facilitation of calls and post-incident reviews
- Strong communication skills with the ability to coordinate effectively across business, technology, and vendor partners
Preferred Qualifications, Capabilities, and Skills:
- Experience supporting Linux-based applications and relational databases
- Proficiency in scripting (for example, Python, UNIX shell, or Perl) to automate operational tasks
- Experience with databases and data platforms (for example, Oracle, Microsoft SQL Server, PostgreSQL, Cassandra, or Snowflake)
- Experience with observability and performance monitoring tools (for example, Splunk, Grafana, AppDynamics, Dynatrace, or ITRS Geneos)
- Experience with workload schedulers (for example, Control-M or AutoSys)
- Cloud experience with core services (for example, Amazon EC2, Amazon S3, Amazon EKS, Amazon RDS, Amazon CloudWatch) and monitoring tools (for example, Datadog)
- Prior experience in Java development and strong productivity skills in Microsoft Excel (including macros) and PowerPoint
More Info
Key Skills
observability tools
monitoring dashboards
ITRS Geneos
Linux-based applications
Amazon EKS
Elastic stack
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
