Role: Application Support Engineer
As an Application Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW! Observe (observability) and ANOW! Automate (workload automation). You will be part of a 24/7 support operation, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction.
Who are you
An experienced L3-L4 support engineer, system administrator, DevOps engineer, SRE, or even a software developer looking to move into a customer-facing technical support role.
What you have:
- Proficient in Linux and shell scripting
- Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management)
- Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.)
- Knowledge of Java, Groovy or any object-oriented programming language
- An understanding of multi-tiered web applications and services, as well as the underlying infrastructure
- Ability to communicate clearly and effectively
- Experience in a customer-facing technical role and leading escalation calls
- A self-starter can work and learn independently
- A knack for problem-solving and creative thinking
- Works efficiently and continuously looks for ways to optimize work routines
- 8-10 years of experience
- ITIL (Incident, Problem, Change Management)
- Bachelor's Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome!
Good to have:
- Experience in enterprise automation, such as scheduling/workload automation
- Product testing knowledge/experience
- Worked with diverse Customers of different cultures
