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Job Description
Education:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field
Required Skills and Work Experience:
At least 1–2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.
Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.
Certifications (Preferred but Not Required)
ITIL Foundation Certification
Microsoft Certified: Azure Fundamentals
CompTIA A+
Oracle Database SQL Certified Associate
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