Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves continuous monitoring, diagnosing problems, and ensuring smooth operation of software applications that support retail business processes. You will interact with different teams to maintain system stability and contribute to enhancing overall service quality. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure timely resolution of incidents and service requests. - Facilitate knowledge sharing and mentoring within the team to promote skill development. - Monitor system performance and proactively identify potential issues to minimize downtime. Professional & Technical Skills: - Required Skill: Expert proficiency in SAP for Retail. - Strong understanding of retail business processes and their integration with SAP systems. - Experience in troubleshooting and resolving complex application issues within SAP environments. - Familiarity with system monitoring tools and incident management processes. - Ability to analyze logs and system data to identify root causes of problems. - Excellent communication skills to effectively collaborate with cross-functional teams. Additional Information: - The candidate should have minimum 5 years of experience in SAP for Retail. - This position is based at our Manila office. Minimum 5 year(s) of experience is required
