Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, analyzing system performance, and implementing solutions to enhance service delivery. You will also have the opportunity to contribute to discussions aimed at improving processes and ensuring the reliability of applications. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze system performance and identify areas for improvement. - Collaborate with cross-functional teams to resolve application issues. - Document troubleshooting processes and solutions for future reference. - Provide training and support to team members on best practices. - Stay updated with the latest trends and technologies in application support. Professional & Technical Skills: - Required Skill: Expert proficiency in ServiceNow. - Strong understanding of IT service management principles. - Experience with incident management and problem resolution. - Familiarity with scripting and automation within ServiceNow. - Experience in integrating ServiceNow with other applications. Additional Information: - The candidate should have minimum 2 years of experience in ServiceNow. - This position is based at our Manila office. Minimum 3 year(s) of experience is required
