Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: In this role, you will work with developers directly by providing consultation to improve their apps. To excel in this role, you must have a keen eye on usability, design and gameplay, as well as expertise in cross-device optimization and monetization best practices. You will work closely with cross-functional teams within Google on day-to-day execution, as well as provide insights to improve internal processes and operations related to partner support. Roles & Responsibilities: - Review developer's apps and games across multiple device form-factors and locales based on established internal and external quality and performance criteria, policies, tools and processes. - Identify improvements pertaining to app/game quality, functionality, as well as compliance to Android platform requirements and Google Play Store policies. - Perform content review of apps and games, optimizing for user market experience. - Compose and communicate detailed feedback to developers and provide follow up and support. If applicable, identify, reproduce, and file internal bugs to appropriate owners. - Escalate policy issues as required. Required Qualifications: - BS degree or equivalent practical experience, degree in CS, Eng, and/or UX Design preferred. - 2+ years of relevant work experience expected. - Experience with developing and/or testing mobile Android apps and games running across multiple device form factors and providing technical and editorial feedback. - Strong technical and business communication skills. - Fluent in both written and spoken English and local language as required by location. - Ability to work cross-functionally on day-to-day execution with teams based around the globe, as well as provide insights to improve business processes related to internal and partner support. - Self-motivated, meticulous and detail-oriented. Preferred Qualifications: - Excellent understanding of mobile UX design, ability to articulate use-cases and user interaction, and applying design skills to optimize. - Hands-on experience with quality testing and performance analysis tools for mobile, such as Android Vitals or other tools. - Prior experience in customer/partner support or relationship management. - Prior testing experience in identifying, reproducing, diagnosing and reporting bugs. - Development experience and working knowledge of one or more programming/scripting languages, such as Java, JavaScript etc. - Working understanding of typical mobile app business models, such as ads, IAP, premium, freemium, subscriptions. Technical/Functional Skill Set: - Customer Service and/or Partner Relations background, preferably in a technical environment. - Familiarity with Google internal tools, e.g. Salesforce, Playhub, PLX, QASA. - Basic data analysis skill set Minimum 2 year(s) of experience is required