Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: In this role, you will work with developers directly by providing consultation to improve their apps. To excel in this role, you must have a keen eye on usability, design and gameplay, as well as expertise in cross-device optimization and monetization best practices. You will work closely with cross-functional teams within Google on day-to-day execution, as well as provide insights to improve internal processes and operations related to partner support. Roles & Responsibilities: Review developer's apps and games across multiple device form-factors and locales based on established internal and external quality and performance criteria, policies, tools and processes. Identify improvements pertaining to app/game quality, functionality, as well as compliance to Android platform requirements and Google Play Store policies. Perform content review of apps and games, optimizing for user market experience. Compose and communicate detailed feedback to developers and provide follow up and support. If applicable, identify, reproduce, and file internal bugs to appropriate owners. Escalate policy issues as required. Required Qualifications: BS degree or equivalent practical experience, degree in CS, Eng, and/or UX Design preferred. 2+ years of relevant work experience expected. Experience with developing and/or testing mobile Android apps and games running across multiple device form factors and providing technical and editorial feedback. Strong technical and business communication skills. Fluent in both written and spoken English and local language as required by location. Ability to work cross-functionally on day-to-day execution with teams based around the globe, as well as provide insights to improve business processes related to internal and partner support. Self-motivated, meticulous and detail-oriented. Preferred Qualifications: Excellent understanding of mobile UX design, ability to articulate use-cases and user interaction, and applying design skills to optimize. Hands-on experience with quality testing and performance analysis tools for mobile, such as Android Vitals or other tools. Prior experience in customer/partner support or relationship management. Prior testing experience in identifying, reproducing, diagnosing and reporting bugs. Development experience and working knowledge of one or more programming/scripting languages, such as Java, JavaScript etc. Working understanding of typical mobile app business models, such as ads, IAP, premium, freemium, subscriptions. Technical/Functional Skill Set: Customer Service and/or Partner Relations background, preferably in a technical environment. Familiarity with Google internal tools, e.g. Salesforce, Playhub, PLX, QASA. Basic data analysis skill set Minimum 1 year(s) of experience is required