Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a proactive approach to identifying challenges and ensuring smooth operation of software applications. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to understand system requirements and troubleshoot issues. - Document findings and solutions to support knowledge sharing within the team. - Monitor system performance and recommend enhancements to improve stability and efficiency. - Assist in the deployment and testing of software updates and patches. - Provide timely and clear communication to stakeholders regarding issue status and resolution progress. Professional & Technical Skills: - Required Skill: Expert proficiency in UKG Pro Workforce Management. - Strong analytical skills to diagnose and resolve complex software issues. - Experience with system monitoring and incident management tools. - Ability to interpret technical documentation and communicate technical information effectively. - Familiarity with software lifecycle processes and support methodologies. - Proficient in troubleshooting and root cause analysis within enterprise software environments. Additional Information: - The candidate should have experience in UKG Pro Workforce Management -Timekeeping, Scheduling and Forecasting. - This position is based at our Cebu office. Minimum 2 year(s) of experience is required
