Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system functionality. You will also be responsible for ensuring that the software operates smoothly and efficiently, contributing to the overall success of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze and troubleshoot software issues to ensure optimal performance. - Collaborate with cross-functional teams to enhance system capabilities. - Document and communicate findings and solutions effectively. - Provide training and support to team members and stakeholders. - Stay updated with industry trends and best practices to improve service delivery. Professional & Technical Skills: - Required Skill: Expert proficiency in Software Product & Platform Interface & API Engineering. - Additional Must To Have Skills: Proficiency in Platform Partner Ecosystem Enablement, French Language. - Strong understanding of software development life cycle and methodologies. - Experience with API design and integration. - Familiarity with troubleshooting tools and techniques. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 1 year of experience in Software Product & Platform Interface & API Engineering. - This position is based at our Manila office. Minimum 1 year(s) of experience is required
