Job Description
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Summary: As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will typically include collaborating with team members to troubleshoot problems, analyzing system performance, and implementing solutions to enhance operational efficiency. You will also have the opportunity to contribute to discussions aimed at improving service delivery and ensuring the reliability of enterprise network operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Analyze system performance and identify areas for improvement. - Collaborate with cross-functional teams to resolve technical issues. - Document troubleshooting processes and solutions for future reference. - Provide training and support to junior team members. - Stay updated with industry trends and best practices in network operations. Professional & Technical Skills: - Required Skill: Expert proficiency in Enterprise Network Operations. - Additional Good To Have Skills: Experience with Network Engineering. - Strong understanding of network protocols and architectures. - Experience in monitoring and managing network performance. - Proficient in troubleshooting network-related issues. - Familiarity with network security practices and tools. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Manila office. Minimum 2 year(s) of experience is required
