Provide technical application support for all our Managed Services Client (Investigation, Code fix, Change request)
Work closely with Technical Consultant, Functional Consultants and Product Manager to understand business requirements.
Work closely with Solutions and Technical architects to understand (and where necessary contribute to) design.
Able to customize different Microsoft platforms and products; Sharepoint, Dynamics CRM, Office 365, based on client requirements.
Understand the underlying business requirements, and creating code that will meet the defined business requirements on fixes and change request.
Complete deliverables required for each application support activity, on break-fixes and change request.
Document solution design and other related documentations for each assignment, as needed
Work across technical areas and with other teams to ensure that the best new technologies are investigated and selected for use where appropriate
Adherence to the organization's Information Security Management System (ISMS) policies and procedures, including responsibilities in safeguarding information, reporting security incidents, and maintaining awareness of data protection and confidentiality obligations;
Perform other duties as assigned from time to time.
Qualifications:
Hands on experience with .NET Framework 3.5and above; C# and ASP.net
At least 3 years of experience developing solutions using Microsoft technologies
Debugging skills; able to debug complex technical issues involving multiple system components.
Strong knowledge of software implementation best practices.
Experience with client and server side, web service integrations using SOAP and REST
Good understanding of latest web UI technologies (HTML5/JavaScript/AJAX/CSS)
Bachelor's degree or equivalent, preferably in Computer Science/IT
Experience working in an IT consulting organization and/or IT technical application support environment.
Familiar with ITIL discipline and SLA management.
Good verbal and written English communication skills
Experience with different project methodologies (Agile, waterfall, et al.)
Experience in working in a global environment, delivering service to global clients
