Discover your 100% YOU with MicroSourcing!
Position:
Application Support Analyst
Location:
Eastwood City, Quezon City
Work setup & shift:
Work from Home | 5:30 AM - 2:30 AM or 6 AM - 3 PM MNL
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
The application Analyst role is an integral part of the Simply Energy Digital team.
Critical success to this role is the efficient management of the Simply Energy Applications in conjunction with the related third-party vendors, in line with business expectations. The role will cover incident and problem management covering administration and maintenance tasks associated with the applications.
- Take ownership of raised incidents through to resolution
- Triaging, troubleshooting, and escalating system application issues in an effective and timely manner
- Daily management of support queues and prioritisation of support requests
- Lead incident investigations implement work-arounds and solutions
- Continuous assessment of Application monitoring to ensure that agreed Service Levels are met
- Reporting and monitoring of Service level Agreements (SLA's)
- Be part of a 24/7 roster for raised incidents outside of business hours
- Assist with required technology audits, both internal and regulatory
- Complete project work as necessary
- Attend specified project and industry meetings where required
- Investigate and recommend operational improvements
- Identify and implement solutions to system incidents
- Identify and implement enhancements
- Assist with required functional testing
Qualifications
- Experienced with ITIL
- Experienced with customer service management and service desk platforms
- Experienced in retail billing advantageous
- Analytical and problem-solving skills
